Customer Service Representative
Packline USA Packline USA Rancho Cucamonga, CA Rancho Cucamonga, CA Full-time Full-time $21 - $24 an hour $21 - $24 an hour 2 days ago 2 days ago 2 days ago Customer Service Representative Objective Maintain, process, and oversee all account activity for assigned customers to ensure timely shipments, receipts, availability of inventory and ensure overall customer satisfaction.
Position Summary Manage customer production to include daily correspondence with the customers via email, phone, and reporting status of open shipments and receipts Liaison between the office and warehouse to ensure open communication and understanding of customer requests Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained Receives, processes and verifies the accuracy of orders from customers utilizing the organization's internal systems and customer purchase orders Shipments / Invoicing Process orders received daily and provide pick ticket/packing slip to warehouse within time frame to allow staging.
For Drop ship request orders, PO will need to be submitted to vendor.
Send confirmation to customers verifying ship to, sale price, quantity and warehouse site is accurate Request signed Bill of Ladings timely.
For drop shipments, Logistics department will take care to request POD.
Report discrepancies or delays with shipments to customers Send invoices to customer within 1-2 days of shipping.
For Drop shipments, bill once delivered.
Backorders need to be closed and communicated to customers Purchasing Purchase orders to be submitted within vendors lead time- include any freight, tooling or printing plate charges.
Confirm dispatch date from vendor once PO is submitted, verify prices.
Request shipping paperwork on date of dispatch if not received Compare quantities shipped to quantities on order, report any discrepancies to vendor Work with Logistics department to track shipment until arrival at warehouse Inventory Review inventory usage to ensure we are stocking according to customer orders.
Work with customers to provide usages and any spikes during special seasons or promotions Any non-moving inventory needs to be reported immediately Quality Control Track corrective actions requests being received Report QC issues to Vendor and request corrective action to provide to customer If needed, issue to customer and receive from vendor credit memo Sales As you become more knowledgeable with our products, you will be required to send quotes to customers Skills/Abilities Ability to maintain accounts and follow up effectively and efficiently Ability to learn all customer's compliance requirements Ability to take ownership of projects Ability to catch discrepancies and/or issues A friendly and professional demeanor Excellent communication skills Bilingual English/Spanish preferred Education/Experience Experience preferred with QuickBooks Computer literate, with proficiency in Microsoft Word and Microsoft Excel programs.
Must be highly dependable in regard to attendance and being to work on time At least two years in a customer service position(preferred).
Excellent written, verbal, and interpersonal communication skills are a must.
Customer-centric and ability to adapt and/or respond to a variety of characters Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients High School Diploma / GED College degree preferred but not necessary Job Type:
Full-time Pay:
$21.
00 - $24.
00 per hour
Benefits:
On-the-job training Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Rancho Cucamonga, CA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Position Summary Manage customer production to include daily correspondence with the customers via email, phone, and reporting status of open shipments and receipts Liaison between the office and warehouse to ensure open communication and understanding of customer requests Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained Receives, processes and verifies the accuracy of orders from customers utilizing the organization's internal systems and customer purchase orders Shipments / Invoicing Process orders received daily and provide pick ticket/packing slip to warehouse within time frame to allow staging.
For Drop ship request orders, PO will need to be submitted to vendor.
Send confirmation to customers verifying ship to, sale price, quantity and warehouse site is accurate Request signed Bill of Ladings timely.
For drop shipments, Logistics department will take care to request POD.
Report discrepancies or delays with shipments to customers Send invoices to customer within 1-2 days of shipping.
For Drop shipments, bill once delivered.
Backorders need to be closed and communicated to customers Purchasing Purchase orders to be submitted within vendors lead time- include any freight, tooling or printing plate charges.
Confirm dispatch date from vendor once PO is submitted, verify prices.
Request shipping paperwork on date of dispatch if not received Compare quantities shipped to quantities on order, report any discrepancies to vendor Work with Logistics department to track shipment until arrival at warehouse Inventory Review inventory usage to ensure we are stocking according to customer orders.
Work with customers to provide usages and any spikes during special seasons or promotions Any non-moving inventory needs to be reported immediately Quality Control Track corrective actions requests being received Report QC issues to Vendor and request corrective action to provide to customer If needed, issue to customer and receive from vendor credit memo Sales As you become more knowledgeable with our products, you will be required to send quotes to customers Skills/Abilities Ability to maintain accounts and follow up effectively and efficiently Ability to learn all customer's compliance requirements Ability to take ownership of projects Ability to catch discrepancies and/or issues A friendly and professional demeanor Excellent communication skills Bilingual English/Spanish preferred Education/Experience Experience preferred with QuickBooks Computer literate, with proficiency in Microsoft Word and Microsoft Excel programs.
Must be highly dependable in regard to attendance and being to work on time At least two years in a customer service position(preferred).
Excellent written, verbal, and interpersonal communication skills are a must.
Customer-centric and ability to adapt and/or respond to a variety of characters Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients High School Diploma / GED College degree preferred but not necessary Job Type:
Full-time Pay:
$21.
00 - $24.
00 per hour
Benefits:
On-the-job training Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Rancho Cucamonga, CA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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