Customer Service Manager
2.
4 Rancho Cucamonga, CA Rancho Cucamonga, CA Full-time Full-time $75,000 - $95,000 a year $75,000 - $95,000 a year Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to provide excellent customer service.
What it's like to work with us:
Our team all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts.
Don't miss out on this rare opening with us! If you feel our company culture aligns well with who you are and what you bring to the table, we encourage you to apply! We look forward to hearing from you! Location:
On site in Rancho Cucamonga, CA.
Essential Job functions:
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job function) that are not referenced.
Management will modify the job or require other tasks be performed when operationally necessary.
Act as an ambassador for our client experience to drive empowerment, ownership and accountability and a service culture that puts the client at the center of how we operate to transform our client experience.
Help to develop procedures and policies and related training for efficient and productive work of the customer service team in an organization growing in size and complexity.
Helping to identify and track metrics to show program success.
Monitor team performance metrics, such as response times and customer service satisfaction, and implement measures to improve performance.
Monitor and guide the customer service team to maintain high service standards.
Work with other departments and management.
Coordinate meal and break periods and monitor schedule adherence.
Other general office and clerical duties as assigned.
Knowledge of, or previous experience, with jewelry, watches, or manufacturing is a plus.
Bilingual in Spanish is a plus.
Education & Experience Bachelor's degree is required Minimum 2 Years of Management experience.
Zendesk experience is preferred.
What awaits you at M&G Jewelers:
On the job training.
Health Insurance( including dental and vision coverage) 401(k) Vacation/personal time off Internal advancement opportunities.
Compensation The Anticipated base salary for this position is $75,000 - $95,000, dependent upon experience and other relevant factors.
About us:
We are a jewelry and watch repair facility, focused on providing the highest caliber service to our partners and clientele.
We quickly evolved to becoming the nations largest jewelry and watch repair choice! Within that, our culture thrives off the motivated and detail-oriented individuals who make up our team, prioritizing quality work and a positive attitude as the standard of operation.
We are an Equal Opportunity Employer Job Type:
Full-time Pay:
$75,000.
00 - $95,000.
00 per year Experience level:
3 years Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Rancho Cucamonga, CA Rancho Cucamonga, CA Full-time Full-time $75,000 - $95,000 a year $75,000 - $95,000 a year Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to provide excellent customer service.
What it's like to work with us:
Our team all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts.
Don't miss out on this rare opening with us! If you feel our company culture aligns well with who you are and what you bring to the table, we encourage you to apply! We look forward to hearing from you! Location:
On site in Rancho Cucamonga, CA.
Essential Job functions:
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job function) that are not referenced.
Management will modify the job or require other tasks be performed when operationally necessary.
Act as an ambassador for our client experience to drive empowerment, ownership and accountability and a service culture that puts the client at the center of how we operate to transform our client experience.
Help to develop procedures and policies and related training for efficient and productive work of the customer service team in an organization growing in size and complexity.
Helping to identify and track metrics to show program success.
Monitor team performance metrics, such as response times and customer service satisfaction, and implement measures to improve performance.
Monitor and guide the customer service team to maintain high service standards.
Work with other departments and management.
Coordinate meal and break periods and monitor schedule adherence.
Other general office and clerical duties as assigned.
Knowledge of, or previous experience, with jewelry, watches, or manufacturing is a plus.
Bilingual in Spanish is a plus.
Education & Experience Bachelor's degree is required Minimum 2 Years of Management experience.
Zendesk experience is preferred.
What awaits you at M&G Jewelers:
On the job training.
Health Insurance( including dental and vision coverage) 401(k) Vacation/personal time off Internal advancement opportunities.
Compensation The Anticipated base salary for this position is $75,000 - $95,000, dependent upon experience and other relevant factors.
About us:
We are a jewelry and watch repair facility, focused on providing the highest caliber service to our partners and clientele.
We quickly evolved to becoming the nations largest jewelry and watch repair choice! Within that, our culture thrives off the motivated and detail-oriented individuals who make up our team, prioritizing quality work and a positive attitude as the standard of operation.
We are an Equal Opportunity Employer Job Type:
Full-time Pay:
$75,000.
00 - $95,000.
00 per year Experience level:
3 years Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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